Whitelane BELUX study on ICT outsourcing puts NRB in the top 5 suppliers

 

Every year, the 200 Belgian and Luxembourg organisations that are the larger consumers (*) of ICT outsourcing services take part in a Whitelane survey to assess their level of satisfaction with their ICT service providers. 

This survey highlights the professionalism and quality of the services offered by NRB by showing an overall satisfaction of our customers at 5% above average, an improvement of 7% compared to 2019! 

NRB is also rated above average in terms of our cloud capabilities, quality of account management, proactivity and understanding of the business.

Within the classification of the suppliers according to their customer satisfaction with their infrastructural services (data centre, infrastructure management and hosting), NRB clearly occupies the "pole" position, at 12% above the market average.

 

 

(*) whose outsourcing expenses are at least USD 1 million per year.